Our Consultation Policy
Terms and Conditions
Our consultations are undertaken by one of our Immigration lawyers or registered migration agents who take the time to consider your circumstances and advise on the best immigration pathways for you. Kindly read our Consultation Policy before making an appointment.
Client Information Questionnaire
We require information on your background to provide suitable advice on your situation. Therefore, complete the assessment form/questionnaire at least 24 hours/ 1 day prior to your appointment date.
This is to ensure that we have adequate time to analyse your situation and provide the suitable advice.
The consultation fees must be made prior to your consultation, i.e., at the time of booking the appointment. The fee can be paid by PayPal or Credit Card.
Rescheduling Your Appointment
If more than 48 hours’ notice received, we can look at rescheduling your appointment to a suitable later date. Rescheduling can be done only once.
Cancellations / No Show
We do not offer refunds for cancellations, lateness or no shows.
If the cancellation has occurred due to some unforeseen circumstance that is outside the scope of your control, we will consider refunds on a case-by-case basis.
If you do not attend your scheduled appointment, the consultation fee will not be refunded and you must re-schedule your appointment by paying the consultation fee again.
Please make sure, you arrive on time for your consultation. If you arrive late to your appointment, you may not receive the full allocated time with your agent/advisor due limited availability of meeting rooms.
If the consultant you have chosen is not available on the day of the appointment due to unforeseen circumstance, we will reschedule your appointment at no additional charge or schedule with the next available consultant on the same day.